Our Contact Information
Working Hours
Monday - Friday: 09:00 - 18:00
We usually respond to your emails within 24 hours
Headquarters
Istanbul, Turkey
Frequently Asked Questions
High ping value indicates latency in your internet connection. This can cause performance issues especially in real-time applications such as online games, video conferences and live streaming. High ping values can generally be caused by the quality of your internet infrastructure, connecting to remote servers, network congestion or hardware problems.
There are several things you can do to increase your internet speed:
- Restart your modem/router
- Strengthen your WiFi signal or use wired connection
- Close programs running in the background that use internet
- Update your router's software
- Contact your service provider for a higher speed internet package
- Replace your old router with a more modern model
Packet loss is when data packets sent over the internet are lost before reaching their destination. This can cause connection problems, slow down applications and cause delays known as "lag" in online games.
To fix packet loss issues:
- Check your network cables and replace if damaged
- Strengthen your WiFi signal or switch to wired connection
- Restart your modem and router
- Update your router firmware
- Reduce traffic load on your network
- Contact your internet service provider, there may be an infrastructure issue
PingTesti.com is a completely free service open to everyone. Without requiring any membership:
- Gamers can check their ping values
- Internet users can measure their connection speeds
- Network administrators can perform packet loss tests
- Web developers and IT professionals can query IP information
Anyone with an internet connection can benefit from our tools without any age or profession restrictions.
Contact Tips
Provide Detailed Information
When sending us an email, describe your problem in detail. Information such as your internet provider, devices you use and error messages you receive helps us solve your problem faster.
Add Screenshots
If you attach screenshots or test results related to your problem to your email, it helps us better understand the situation and offer more effective solutions.
Our Response Time
We usually respond to your emails within 24 hours. Even in urgent cases, we make sure to get back to you within 48 hours at the latest. Response times may be slightly longer on weekends.